TUNDREA RESERVATION AND CANCELLATION TERMS
These contract terms, which come into force on 25 July 2016, are Tourism and Restaurant Services MaRa
drawn up taking into account the advice of the association’s expert service.
- Scope and special conditions
These terms and conditions apply to accommodation businesses for individual persons
for accommodation reservations made. However, these conditions do not apply
reservations made by individuals, if the reservation is made for a group,
whose size is more than 9 people and no vacation rental or brokerage.
These conditions also apply only to those made via the internet
for accommodation reservations that are made by an accommodation establishment or an accommodation chain
through their own websites.
In these terms, accommodation refers to a building that
an apartment or other place of business where business activities are carried out
accommodation activities such as hotels, motels, hostels,
guesthouse and campsite.
The accommodation has the right to use those that deviate from these conditions
special conditions, if the use of special conditions can be justified during public holidays,
for special events specific to accommodation or related to accommodation
because of ancillary services. Special conditions deviating from these conditions may
in addition, it is used by ski centers and other similar holiday centers
accommodation facilities located in connection with the operation of which is characteristic
large seasonal variation.
Information must be given to the customer when confirming the reservation
about the content of the special conditions.
- Reservation and confirmation
When making a reservation, the customer must state his name, residential address,
arrival and departure time and payment method.
The reservation binds the accommodation company when it is confirmed orally, in writing
or e.g. by e-mail. The accommodation can set the payment of the reservation fee or
confirming the reservation with a credit card as a condition for the reservation to be binding.
- Arrival and departure of the customer
The room is available to the customer at 16:00 on the day of arrival and it is
must be handed in by 12:00 on the day of departure. The accommodation can have
arrival and departure times that differ from this.
The room is kept reserved for the customer until 18:00. If the customer
arrives at the accommodation later than this, he must report it
to the accommodation facility under the threat of cancellation of the reservation.
If the customer has arrived at the accommodation in accordance with its arrival times,
but the reserved room is not available, it is at no additional cost to him
get the closest possible room of a similar standard. In addition, the customer
is entitled to compensation for the direct damages caused to him
such as those arising from the necessary investigation of the matter, telephone and
- Reservation guarantee (Hotel Reservation Service)
Holders of international credit cards can confirm the reservation
use the Booking Guarantee. It can be used to keep a room reserved at 6:00 p.m
even after, without the customer separately notifying the lateness
upon arrival. The accommodation requests the following information from the cardholder: name, card
number and validity period, address, telephone number and
email address. The accommodation has the right to request the information in writing
The accommodation provides the customer with the following information: the name of the accommodation and
address, room price including taxes, reservation number and cancellation conditions and
the price of one day of no-show including taxes
the possibility of a corresponding charge if the cardholder does not arrive as agreed
at the time to the accommodation and not those announced by the accommodation
cancellation conditions have not been met. If the customer wishes, he has the right to receive
information also in writing. The customer must keep the one given by the accommodation company
- Cancellation and non-arrival
The customer can cancel the room reservation free of charge two days before the reservation
If the customer does not arrive, the accommodation has the right to charge him
the price for one day, unless the room can be resold.
If the customer who used the Reservation Guarantee does not cancel the reservation and does not arrive,
the accommodation provider has the right to charge the customer’s credit card as compensation
price for one day including taxes. The property has
obligation to prove that the customer has not canceled his reservation
in accordance with the cancellation conditions and that he has accepted the consequences
charge your expenses to your credit card.
The customer can cancel a reservation for several nights free of charge on the 30th
one day before the start date of the reservation. About what happened after that
for cancellation, 35% of the reservation value will be charged for the period when the room
has not been resold. If the customer cancels for more than one night
less than 15 days before the start date of the reservation, will be charged
50% of the reservation value. If the customer cancels for more than one night
less than 7 days before the start date of the reservation, will be charged
100% of the booking value.
- Departure before the agreed time
If the customer leaves before the agreed departure date, he must notify
at the latest at 18:00 on the day before departure to the accommodation.
Otherwise, the accommodation provider has the right to charge him one as compensation
If it is a question of accommodation for several nights, the customer must pay
the agreed price for the unused time, unless the room can be sold
The customer pays for the arrival or departure of the room to the property
in connection with or in advance for the portion of the reservation fee.
The accommodation company will deduct any booking fee paid in advance
of the final room bill. If the customer cancels his reservation
contrary to the cancellation conditions, the accommodation has the right to keep the customer
made by the reservation fee.
If, accordingly, the customer has canceled the room in accordance with the cancellation conditions,
the accommodation establishment is obliged to return to the customer what he has paid
excluding the booking fee and office expenses.
If the accommodation has incurred costs for the customer’s order
special services or arrangements, such as party decorations,
reservation of other spaces required for the order, reservation
for special diets, etc., the customer must reimburse the costs incurred
for accommodation. The accommodation can deduct the mentioned expenses for the customer
of the refundable reservation fee.
The customer has the right to cancel the reservation free of charge and receive
the booking fee paid back, if it would be unreasonable to charge it
despite the customer’s cancellation or non-arrival. Here
it’s about the customer or his loved one becoming seriously ill, seriously
accident, death or other unexpected and serious
from an event such as a fire in an apartment. A spouse is considered a close person
common-law partner, child, parent, parent-in-law, sibling, grandchild,
a grandparent or travel partner with whom accommodation has been arranged
in the same room. The customer must state the reason for non-arrival
immediately to the accommodation facility and it must be proven by a reliable statement,
such as a doctor’s certificate, a police report or an insurance company
with a statement. The statement must be delivered within a reasonable time after the customer
has received a statement. However, the accommodation has the right to deduct
of the refundable amount, office expenses.
If, due to the aforementioned circumstances, the customer leaves the accommodation
occurs before the agreed departure date, can be paid by the customer
on the basis of point 6 above, the otherwise agreed price is reasonable
for unused time, unless the room has been resold.
After the reservation has been confirmed, the accommodation provider does not have the right to increase the price
and correspondingly, there is also no obligation to reduce the agreed accommodation
price. An exception to this is made up of taxes and other public
changes in payments, if they have not been taken into account
when making a booking confirmation. However, the accommodation may not be increased
agreed accommodation price for the 21 days prior to the start date of the reservation
during. If the increase in the accommodation price is after the reservation has been made
more than 10 percent, the customer has the right to cancel the reservation
without cost. The customer must be notified of the cancellation of the reservation
to the accommodation within a week after the customer was informed of the price
from the increase.
The property has the right to make international credit card holders
in connection with the reservation, debiting and pre-verification from the credit card.
As an advance payment, the credit card can be charged at the time of booking
reasonable booking fee.
If the accommodation company has not done pre-verification, the accommodation company has
the right to charge a reasonable fee when the customer logs in
a guarantee for using additional services (such as a minibar).
- Appearance of the customer at the accommodation
The customer is obliged to follow good manners and take into account
the rules of order of the accommodation establishment notified to him. If the customer
seriously violates these rules, he may be immediately removed
from the accommodation. In that case, however, the customer must pay
the price of his accommodation and the additional services he ordered and he cannot claim already
refund of the payment made.
- Responsibility for the customer’s property
The customer can store his valuables in the locker in the room or
At the customer’s request, the accommodation provider can take this for storage
valuables. The accommodation has the right to charge a fee for storage.
If the property to be kept by the customer is exceptional
valuable, he must notify the accommodation before taking it into custody
leaving. The accommodation may refuse to take custody of such
The customer is responsible for his own luggage, unless the accommodation company has taken it
to keep them. If the accommodation company is not responsible for taking it for storage
of the customer’s luggage, the accommodation establishment must explicitly inform
here for the customer.
The property is not responsible for the customer’s belongings in the room’s locker
The property does not answer in the garage or in the property’s parking lot
the customer’s means of transport or the property inside it
damage or loss.
- Customer’s responsibility for damage
The customer is responsible for what he causes intentionally or negligently
of damages such as smoking in the room by him, his guest
or their pets cause a disturbance to the room or the accommodation to others
premises, the furniture or equipment there, and the accommodation establishment
other customers or their property.
Liability for damages is determined by the general rules for damages
according to the principles.
- Error and error notification
If the room or the related arrangements ordered at the time of booking
or the services do not correspond to what has been agreed or can be considered agreed,
there is an error in the performance of the accommodation.
If the room is not available to the customer at the promised time, the accommodation company
there is an error in execution.
However, the customer cannot claim an error if he does not report it
to the reception of the accommodation facility or to the contact person indicated in the reservation
within a reasonable time after he discovered the mistake or should have
- Error correction and price reduction
The accommodation must correct the error without delay at its own expense.
However, the accommodation may refuse to correct the error, if
would incur unreasonable costs or unreasonable inconvenience. The customer gets
to refuse to correct the mistake if it would have a material effect on him
If the error has not been corrected without delay at the expense of the accommodation establishment or
if the error cannot be corrected, the customer has the right to explain the error
to the corresponding price reduction. In addition, the customer has the right to compensation
of the immediate damages caused to him.
- Disagreements between the accommodation establishment and the customer
The accommodation facility and the customer primarily negotiate between them
In situations of disagreement, the customer can get help from a consumer rights adviser.
The customer can also refer the dispute to the Consumer Disputes Board
to be processed.